Application Support Engineering Careers
Top 3 reasons to work at Peak Metrology
#1
You will handle some of the highest impact projects in the company.
Support engineering is at the core of what Peak Metrology does. Our customers are the number one priority, and support engineers at Peak Metrology are the ones that solve their challenges. You are key to our team’s success.
Make an impact
- Your effort has a company level impact
- Your successes are felt by the whole team
- Your voice is important and will be heard
#2
You will have immediate feedback on the work that you put in.
We build real-world machines that have a job and purpose for our customers. There is something to be said about building something that can be touched physically. Your hands will be all over our machinery.
Your work is seen
- Your work enables the machinery
- People will see your output daily
- You get immediate feedback on your tasks
#3
Our team culture and strive for growth means more opportunity for all.
We are a small core team of high-performers, and we all benefit from helping each other. Our team size allows us to align our financial and emotional goals tightly. This means that everyone is on the same page.
Continued growth and success
- Bonus programs engage the whole team
- Growth in responsibilities is encouraged
- Join us from the start for even more reward
Peak Metrology in a nutshell
We are an equipment manufacturer that focuses on precision measurement machinery. This equipment is geared towards measurement processes on the micro-scale. In other words, what we do cannot be seen by human eye, but what we do shows up vividly when our tools are in action.
We were born within a larger 500+ person motion control and automation company, Aerotech Inc. Some of our employees are from Aerotech originally, bringing 40 years of equipment experience, and others were hired from the surrounding industry to form a well rounded team. Although, to an external eye we are a young company, we have been perfecting our business for many years and are stable.
We strive to be a progressive company. You will find personal flexibility and balance in working with us. Especially when it comes to remote work, time off, and daily working hours.
Get more from your job
If you’re looking for work to be rewarding and purposeful we’re a great fit. Application Support Engineers make a huge impact on our company, and are a big reason behind our team’s success. We are looking to add people who like working with their hands to directly impact their coworkers, our customers, and future growth of the company.
Contribute towards products that impact our daily lives
Ever wonder how your cell phones, computers, and other electronic devices are inspected for manufacturability? Or how medical devices are qualified? We build the machines that measure these types of every day technologies. Our customers are Fortune 500 high-tech companies.
What does the hardware you will work with look like?
Mechanics and Measurement Devices
You will work hands-on with motorized positioning equipment, vibration isolation systems, and a variety of measurement devices and technologies. All of the hardware is based on industry-leading technology.
Electronics Panels, Cables, and Controls
Power distribution, machine and motion controls, and PC’s are heavily relied upon at Peak Metrology. You will be an expert on this equipment. From supporting the production team that builds the panels to the customers that use them, you will have an innate understanding of how they work.
What is it like to work at Peak Metrology?
"Fast paced, but with an emphasis on accuracy and reliability."
We build a variety of equipment for a broad customer base. There is a good mix between standard products and custom tools for individual customers. This provides a diverse project base to work on. However, it is of utmost importance to us that our customers have a good experience with our equipment and software. We invest the time and resources to make sure the products operate with determinism and accuracy.
Current job openings
Do you have a passion to make a hands-on impact while working with precision machinery? Do you love a challenge and strive to help customers solve their toughest problems? If so, we solve these types of challenges for our customers, and we are looking for people who share the same passion that we do.
You will have an opportunity to make a difference everyday at Peak Metrology. Located within our parent company, Aerotech, we have a focus on building surface measurement machinery for high-tech customers. You would be working with our world wide customer base that spans many different industries.
This position focuses on customer, engineering, and manufacturing technical support. This role has exposure to every aspect of the company
Position Summary
We are currently hiring an Applications Support Engineer to work out of our headquarters in Pittsburgh, PA.
An Application Support Engineer manages our customer use cases of machinery built for surface metrology processes. This position works closely with our customers and internal engineering resources to solve application-specific metrology challenges. Once the application is solved and the machines are built, this position helps customers install the equipment at their facility, train the customers how to use it, and also support ongoing application use over the life of the machinery.
Essential Functions
- Be the expert in using and applying our equipment and software to solve customer-specific challenges
- Review customer documentation and analyze customer applications
- Interact with customers to define application requirements
- Assist in testing and qualifying customer parts by measuring them on in-house lab’s metrology equipment
- Work with sales and engineering groups to quote customer machinery and assist in the sales process
- Front and back-end customer support regarding machine hardware, software, and measurement processes
- Install and support equipment onsite at customer facilities worldwide, primarily in North America and Europe (travel up to 40%)
- While traveling this role refines customer application requirements pre-sales, participates in the machine installation and user training, and in some cases supports existing machines that are already in the field
- Customer training on equipment use
Additional Duties
- As assigned
Minimum Qualifications
- 5+ years of customer application and equipment support experience, preferably with metrology equipment and/or automation equipment
- Bachelor of Science Degree (BS) in Mechanical or Electrical Engineering from an accredited college or university is preferred
- Hands on electrical and mechanical experience in diagnosing and troubleshooting machinery
- Understanding of geometric tolerances and the ability to read and interpret technical drawings
- Strong PC skills and the ability to use Google Suite products
- Effective verbal and written communication skills
- Strong analytical and problem solving skills
- Ability to participate in a multi-functional team
- Desire to work in a fast-paced and growing business
What You’ll Love About Us
We are a growing organization in an expanding market for automated machinery. This growth also means that we will continue to invest in our products and people. This leads to many opportunities for you to make an impact and learn new skills. Furthermore, we provide a flexible work environment and excellent benefits. Finally, we have built our business around our employees and strive to create a culture of excitement and inclusion that builds the future of work for our people.
Job Type: Full-time
Pay: $80,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Apply Online
Position Summary
We are currently hiring an Applications Support Engineer to work out of our headquarters in Pittsburgh, PA.
An Application Support Engineer runs, tests, and qualifies our automated surface metrology equipment. Most of the time will be spent working with the equipment in a hands-on capacity to support our pre-sales testing and post-sales production efforts. Time is also spent while working with our customers and internal engineering and manufacturing teams to solve challenges surrounding equipment use cases. In limited cases, technical support provided at our customers’ facilities is a desired responsibility of this role.
Essential Functions
- Be the expert in using and testing our equipment and software products
- Assist our production team in the final steps of the equipment manufacturing process
- Run our internal lab equipment to produce measurement results for our customers
- Be a primary tester of our new hardware and software products
- Provide technical support on sales opportunities for new equipment purchases
- Provide front and back-end customer support regarding machine hardware, software, and measurement processes
- Customer training on equipment use
Additional Duties
- As assigned
Minimum Qualifications
- 3+ years of equipment use experience, preferably with metrology equipment and/or automation equipment
- Bachelor of Science Degree (BS) in Mechanical or Electrical Engineering from an accredited college or university is preferred, but a technical degree with experience is also acceptable
- Hands on electrical and mechanical experience in diagnosing and troubleshooting machinery
- Understanding of geometric tolerances and the ability to read and interpret technical drawings
- Strong PC skills and the ability to use Google Suite products
- Effective verbal and written communication skills
- Strong analytical and problem solving skills
- Ability to participate in a multi-functional team
- Desire to work in a fast-paced and growing business
- Ability to travel (roughly 10%) to support our customers at their facilities is desired
What You’ll Love About Us
We are a growing organization in an expanding market for automated machinery. This growth also means that we will continue to invest in our products and people. This leads to many opportunities for you to make an impact and learn new skills. Furthermore, we provide a flexible work environment and excellent benefits. Finally, we have built our business around our employees and strive to create a culture of excitement and inclusion that builds the future of work for our people.
Job Type: Full-time
Pay: $70,000.00 – $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Apply Online
Search all openings of Peak Metrology and Aerotech
Benefits
Health benefits
Your wellness is important, which is why we offer excellent medical, dental and vision insurance with low deductibles and copays.
Paid time off
Your work/life balance is important. You will receive enough time off to enjoy life outside of work.
Competitive salary
We value what you bring to the table, and that's reflected in your compensation.
Disability and life insurance
Life can be uncertain. That's why we help protect you and your family financially with company-paid disability and life insurance.
401(k) plan
We help you prepare for a financially secure retirement.
Tuition reimbursement
We encourage and support your desire to continue a formal education outside of work.